Secure Messaging

Secure Message Delivery (SMD) is the government standard for sending medical documents and messages securely and safely.

Only certain sites can send and receive documents using secure messaging. Communicare imports and saves addresses from SMD vendors, such as Argus and HealthLink, to the local, combined address book. Secure messages and documents are then sent directly to Argus or HealthLink.
Tip: If a recipient is linked to an SMD vendor and enabled for secure messaging, the vendor is listed in the Secure Messaging column in the combined address book, and Secure message enabled icon is displayed for an individual entry.
To enable Secure Messaging you will need:
  • Registration with at least one SMD vendor, Argus or HealthLink
    Tip: Contact your secure messaging vendor to set up an appropriate subscription for sending and receiving. If you are only using receiving capabilities for a secure message network, and want to start using secure messaging for sending, update your subscription with the network you want to send with.
  • Configuration for the SMD vendor and Secure Message Exchange, see Address Book configuration
  • A valid security certificate for your site or HPI-O
  • An address entry for your site in the National Health Services Directory

If you want to enable secure messaging in Communicare, contact Communicare Support for further information.

Sending a document

A document can be sent to only one recipient. After it has been sent, the document, recipient, sender and patient details cannot be changed, however, the document can be sent again.

Resending a document

While sending a document, if some error occurs, either on the Communicare side or SMD vendor end, click Resend to try to send the document again.