System Passwords

Communicare maintains some system accounts and passwords and backup archive passwords.

The following system accounts and passwords are maintained by Communicare:
  • SYSDBA - used for database metadata changes during upgrades and some data maintenance tasks. This user does not access your database using Communicare, but can access the database using server maintenance tools.
  • CCUSER - used by the server's daily maintenance tasks performed throughout the day, such as Medicare claiming and card checking, pathology result processing, and so on. This password cannot currently be changed.
  • CCSERVER - a system-level administrator user account for integration with the application service. The default should be customised for each health service.
  • CCSYNC - used by data synchronisation tasks after changes made on data synchronisation laptops are uploaded.
  • CENTRAL - used to create data in the central distribution database. This user does not access your database but is displayed as the created user of central clinical items and qualifiers.
  • MEDISYS - this is the only username that may be used to access your database using Communicare. It is used by Communicare Support when investigating issues or on request to support your health service. Activity performed by this user is logged in the same way as all users of Communicare. In addition we keep our own records of authorised access.

Additionally the BACKUPZIP account and password are used to protect your backup archive zip files.

Changing system passwords

Normally Communicare Support sets and maintains system passwords. However, on request, we can reset these passwords if you are concerned about potential data breaches or because you have a formal password policy.

Important: In most circumstances you should not update system passwords, otherwise the normal functioning of the database may be impaired. However, if you do reset these passwords yourself, it is essential that you inform Communicare. Communicare Support must know these passwords, or our ability to support you will be compromised.
To change a system password:
  1. On the Communicare server, run Communicare_install/ccPasswordsEditor.exe.
  2. In the Enter Password window, enter your SYSDBA password and the daily code from Communicare Support.
  3. In the Passwords window, for the password you want to update, click Change.
  4. In the Choose New Password window, enter and confirm the new password.

    Passwords must not include the following characters: >, =, %, |, &, ^, '(Single quote), "(Double quote), (space).

  5. Click OK.