AIR error messages

You may receive any of the following error or warning messages from the AIR that require you to make changes in Communicare.
Note: These codes are correct at the time of printing but may change. The information displayed in the File > Online Claiming > AIR Claims tab, in the HIC Status Code and HIC Status Message columns, comes from Services Australia and is the definitive reference.
Table 1. AIR error messages
AIR reason code Message text
AIR-W-0100 Antigen has been administered under the minimum required age
AIR-W-0101 Minimum interval between doses of the same antigen is not met
AIR-E-0102 Check for duplicate vaccination services already in AIR system.
AIR-W-0102 Duplicate antigen dose
AIR-W-0103 Duplicate antigen dose
AIR-W-0104 Minimum interval between doses of the same antigen is not met
AIR-W-0105 Dose is greater than the maximum allowable dose
AIR-W-0106 Higher dose is already administered by the same provider
AIR-W-0107 Dose administered at greater than recommended schedule age
AIR-W-0108 Dose administered under the recommended schedule age
AIR-W-0109 Higher dose is already administered by a different provider
AIR-W-0110 Period between doses of the same antigen is less than 6 months
AIR-W-0111 Period between doses of the same antigen is less than 6 months
AIR-W-0112 Dose is greater than the maximum allowable dose
AIR-W-0113 Dose given at < schedule age 42 months
AIR-W-0114 Dose given at < schedule age 42 months
AIR-W-0115 Antigen has been administered under the minimum required age
AIR-W-0116 DTP dose 4 already given at < 42 months
AIR-W-0300 Duplicate – this service was previously reported by the same provider
AIR-W-0301 Duplicate – this service was previously reported by the same provider
AIR-W-0303 Duplicate history form episode
AIR-W-0305 Greater than 5 episodes given on the same date of service
AIR-W-0334 HepB dose 3 should not be given at less than 15 weeks of age.
AIR-W-0400 Accept and submit to AIR
AIR-W-1001 Encounter was NOT successfully recorded. Correct the details or submit confirmation accepting episode(s) status.
AIR-W-1004 Individual was not found. Correct the individual details or confirm and accept individual details are correct.
AIR-E-1005 The request contains validation errors.
AIR-E-1006 An unexpected error has occurred. Please try again shortly. If the problem persists, take a screenshot of the error and email it to AIR.INTERNET.HELPDESK@servicesaustralia.gov.au along with a description of what you were doing at the time the error occurred.
AIR-W-1008 There are encounter(s) that were not successfully recorded. Correct the details or submit confirmation accepting episode(s) status.
AIR-E-1046 There are encounter(s) that were not successfully recorded. Correct the details and submit for processing again or remove the invalid encounter(s).
AIR-E-1058 This individual’s record cannot be viewed or updated at this time.
AIR-W-1059 The immunisation details for this individual cannot be viewed at this time. You can record encounter(s) for this individual.
AIR-E-1062 Some fields in this record may not be available for updating. You can record encounter(s) for this individual.
AIR-W-1010 Catch-up date already exists for the individual.
AIR-W-1011 Catch-up date period has expired.
AIR-E-1012 An error occurred during the assessment of the individual.
AIR-E-1013 The maximum number of encounters has been exceeded.
AIR-E-1014 An error was detected with the episode sequencing. The sequence numbers must begin with 1 and increment by one as each episode is added.
AIR-E-1015 Date of Service must be after individual’s Date of Birth.
AIR-E-1016 Invalid format for field {0], for data item with value {1}.
AIR-E-1017 Invalid value {0} for field {1}. The data element does not comply with the values permitted or has failed a check digit check.
AIR-E-1018 Date field {0} with value {1} is in future. The date supplied must not be in the future.
AIR-E-1019 Date field {0} with value {1} is more than 130 years in the past.
AIR-E-1020 Individual’s Medicare card number must be supplied if IRN is set.
AIR-E-1021 Immunising Provider Number must be supplied.
AIR-E-1022 Date of Service is invalid.
AIR-E-1023 Vaccine code is invalid.
AIR-E-1024 Vaccine dose is invalid.
AIR-E-1025 Encounter has more than one episode with an equivalent vaccine.
AIR-E-1026 Individual information provided is insufficient
AIR-E-1027 School Id is invalid.
AIR-E-1028 Immunisation Provider number must exist and be current at the date of submission in the AIR System.
AIR-E-1029 Information Provider number must exist and be current at the date of submission in the AIR System.
AIR-E-1030 Invalid Confirmation flag is set but individual has been matched.
AIR-E-1031 Invalid Confirmation flag is set but individual’s Medicare Card details have been provided.
AIR-E-1033 Claim Id must be set if this is a confirmation request.
AIR-E-1034 AIR-E-1034
AIR-E-1035 Individual not found.
AIR-E-1036 Postcode and Locality combination must be valid.
AIR-E-1037 Address line two can only be set if address line one is provided.
AIR-E-1038 Customer Id {dhs-auditId} must be valid format
AIR-E-1039 Minor Id: {dhs-auditId} is not authorised to perform this action for Information Provider {informationProviderNumber}.
AIR-E-1040 Claim Id must NOT be set unless this is a confirmation request.
AIR-E-1041 An error was detected with the Encounter sequencing. The sequence numbers must begin with 1 and increment by one as each Encounter is added.
AIR-E-1042 For confirmation of a new individual, the following information is required, first name, last name, date of birth, gender, address line one, locality and postcode are required.
AIR-E-1043 Postcode {0} is not a valid postcode.
AIR-E-1044 Individual's AIR registration is not current at the date of service {dateOfService} or cannot be viewed or updated at this time.
AIR-E-1045 Error occurred during assessment of individual.
AIR-E-1047 Catch-up date cannot be generated for individuals over 20 years.
AIR-E-1049 A natural immunity for this disease has been previously recorded.
AIR-E-1050 End date is before start date. For the supplied field {0} with value {1}, is in the past or incorrect.
AIR-E-1051 End date is required for temporary type. For the supplied field {0} with value {1}, the field{0} is earlier than the start date.
AIR-E-1052 Encounter cannot be found.
AIR-E-1053 Immunisation cannot be changed.
AIR-E-1054 Date of Service cannot be updated.
AIR-E-1055 Submission date is invalid (or not matched?).
AIR-E-1056 Date of Service cannot be greater than receipt date.
AIR-E-1057 Individual Identifier is invalid.
AIR-E-1061 Individual Identifier is invalid or has expired.
AIR-E-1063 Information provider {informationProviderNumber} is not authorised to use this service.
AIR-E-1064 Details are invalid or you are not authorised to update this encounter.
AIR-E-1065 The Acknowledgement field must be selected to change the Additional Vaccines Required Indicator.
AIR-E-1066 For the supplied field {0} with value {1}, is in the past or incorrect.
AIR-E-1067 This action cannot be performed against the individual’s record.
AIR-E-1068 Antigen code is invalid.
AIR-E-1069 {0} or {1} is required.