Secure Messaging

Secure Message Delivery (SMD) is the government standard for sending medical documents and messages securely and safely.

Only certain sites can send and receive documents using secure messaging. Communicare imports and saves addresses from SMD vendor HealthLink to the local, combined address book. Secure messages and documents are then sent directly to HealthLink.
Tip:
If a recipient is linked to HealthLink and enabled for secure messaging, the vendor is listed in the Secure Messaging column in the combined address book, and the Secure message enabled iconSecure Message Enabled icon is displayed for an individual entry.
To enable Secure Messaging you will need:
  • Registration with SMD vendor HealthLink
    Tip:
    Contact HealthLink to set up an appropriate subscription for sending and receiving. If you are only using receiving capabilities for a secure message network, and want to start using secure messaging for sending, update your subscription with HealthLink.
  • Configuration for HealthLink and Secure Message Exchange, see Address Book configuration
  • A valid security certificate for your site or HPI-O
  • An address entry for your site in the National Health Services Directory

If you want to enable secure messaging in Communicare, contact Communicare Support for further information.

Send a document securely to a registered provider from a patient's clinical record or from Documents and Results buttonDocuments and Results. For more information, see Writing letters and referrals