Secure Messaging
Secure Message Delivery (SMD) is the government standard for sending medical documents and messages securely and safely.
Only certain sites can send and receive documents using secure messaging. Communicare
imports and saves addresses from SMD vendor HealthLink to the local, combined address
book. Secure messages and documents are then sent directly to HealthLink.
Tip:
If a recipient is linked to HealthLink and enabled
for secure messaging, the vendor is listed in the Secure
Messaging column in the combined
address book, and the
Secure Message Enabled icon is displayed for an individual entry.

To enable Secure Messaging you will need:
- Registration with SMD vendor HealthLink Tip:Contact HealthLink to set up an appropriate subscription for sending and receiving. If you are only using receiving capabilities for a secure message network, and want to start using secure messaging for sending, update your subscription with HealthLink.
- Configuration for HealthLink and Secure Message Exchange, see Address Book configuration
- A valid security certificate for your site or HPI-O
- An address entry for your site in the National Health Services Directory
If you want to enable secure messaging in Communicare, contact Communicare Support for further information.
Send a document securely to a registered provider from a patient's clinical record or
from Documents and Results. For more information, see Writing letters and referrals