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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Investigations and documents
Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
Documents
Documents can be received from external sources, sent from Communicare or added to Communicare.
Combined Address Book
The combined address book stores local address book entries and allows you to search multiple, online provider directories.
Address Book configuration
Use the combined address book to search multiple online provider directories, and add addresses to your local address book.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
    - Documents and results summary
      Use the Documents and Results window to display internal, incoming and outgoing documents and incoming results for any patient at your service.
    - Investigations
    - Documents
      Documents can be received from external sources, sent from Communicare or added to Communicare.
      - Read-only documents
        Read-only documents in Communicare cannot be modified under any circumstances.
      - Add documents
        Documents are the electronic reflection of printed material that is important enough to be recorded in the patient's file. Only add documents to Communicare that cannot be encoded using normal clinical items.
      - Send documents
        Using Communicare you can send documents electronically.
      - Receive documents
        Using Communicare you can receive documents electronically.
      - Delete documents
        Use the Browse Documents window to delete documents.
      - Clinical Document Architecture (CDA)
        Communicare can send and receive CDA documents.
      - Combined Address Book
        The combined address book stores local address book entries and allows you to search multiple, online provider directories.
        Search for an address
        The Combined Address Book is displayed whenever you need to add an addressee.
        Add and edit an address
        Use the Address Book Entry window to maintain the details of people, organisations and places.
        Address Book configuration
        Use the combined address book to search multiple online provider directories, and add addresses to your local address book.
        Secure Messaging
        Secure Message Delivery (SMD) is the government standard for sending medical documents and messages securely and safely.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Address Book configuration

Use the combined address book to search multiple online provider directories, and add addresses to your local address book.

The combined address book supports secure messaging using HealthLink.

Communicare Support will configure the following settings.

Table 1. Address book settings
Setting	Combined address book	Notes
File > System Parameters > System tab, Address Book Integration - ADHA PDS	✗	Deprecated.
File > System Parameters > System tab, Address Book Integration - EPD	✗	Deprecated with Argus now end-of-life. For more information, see System Parameters - Web Services.
File > System Parameters > Web Services tab, Secure Message Exchange	✓	Communicare Support enter the URL & certificate and set Enable Secure Message Exchange. The certificate determines which online provider directories the health service can access. For more information, see System Parameters - Web Services.

4 June 2025