Troubleshoot the GRT

If you have a problem running the Government Reporting Tool, check here before contacting Communicare Support

Check the following:
  1. Your domain user account or group has been given access to the GRT.
  2. The GRT is being passed through the correct hostname to the SQL Server that it uses.
  3. There are no security policies blocking access to TCP and UDP ports 1434 and 1433 on the SQL Server.
  4. There are no group policies preventing the GRT being run. Check with your Network System Administrator.
  5. You have access to the shared folder where the GRT is installed.
  6. The SQL Server is running.

If you are still experiencing difficulties contact Communicare Support.