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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Recalls
Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
Regenerating recalls
Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
    - Automated recalls
      Communicare can automatically create one or more recalls when particular events occur.
    - Manual Recall Creation
      You can create recalls manually for clinical item types that have automated recalls and for certain other Clinical Item Types that do not have automated recalls.
    - Regenerating recalls
      Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.
    - Completing recalls
      Complete a recall either directly or indirectly.
    - Removing outstanding recalls
      Occasionally, you may want to remove recalls that are no longer relevant from patient records. Before you attempt to remove recalls, or request that Communicare does this for you, check the following information.
    - Immunisation Reviews
      Immunisation Reviews are reminders at set ages to review which immunisations each patient has had, and what immunisations they are due.
    - Recall migration
      If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.
    - Cancer recalls
      Additional clinical items were added in V21 following advice and consultation with the GP Review of Clinical Software for compliance with the National Cancer Screening Guidelines.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Regenerating recalls

Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.

You can regenerate recalls in one of the following ways:

To regenerate automated recalls and leave recalls that have comments attached or have non-standard intervals untouched, in the Automated Recall Types window, right-click the automated recall type and select Regenerate recalls. This option is not available for On Qualifier automated recalls.
Alternatively, you can force a more rigorous and slower regeneration of automated recalls using the procedure described below.

Note: The order in which recalls are enabled and disabled or disabled and enabled affects which recalls are regenerated and how.

Note: Manually entered recalls are never deleted.

This feature allows the system to regenerate recalls after changes to details of the automated recall type. Be aware however, that when you enable the recall type again, the recalls may not be generated in exactly the same way as they originally were. The differences are subtle and should not be a problem, but you should be aware of them.

For example, manually deleted recalls may be regenerated when they may not be wanted. For this reason it is usually better to cancel an unwanted recall type rather than delete it.

Note: Any recall associated with the recall rule you chose to regenerate recalls for are deleted, even if they were added by a provider. Any recalls that are not associated with a recall rule and were manually added by a provider are not deleted.

To force the regeneration of automated recalls including generated recalls that have comments attached or have non-standard intervals, except On Qualifier automated recalls:

Select File > Reference Tables > Automated Recall Types.
In the Automated Recall Types window, double-click the recall type that you want to regenerate recalls for.
In the Recall type properties window, deselect Enabled and click Save.
In the Automated Recall Types window, right-click the now disabled recall type and select Delete outstanding recalls and in the Confirm window, click Yes.
Double-click the recall type, set Enabled again and click Save.
Right-click the automated recall type and select Regenerate recalls.

Be patient, there may be thousands of recalls to create, so it may take a while to regenerate.

14 November 2023