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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Recalls
Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
Recall migration
If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
    - Automated recalls
      Communicare can automatically create one or more recalls when particular events occur.
    - Manual Recall Creation
      You can create recalls manually for clinical item types that have automated recalls and for certain other Clinical Item Types that do not have automated recalls.
    - Regenerating recalls
      Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.
    - Completing recalls
      Complete a recall either directly or indirectly.
    - Removing outstanding recalls
      Occasionally, you may want to remove recalls that are no longer relevant from patient records. Before you attempt to remove recalls, or request that Communicare does this for you, check the following information.
    - Immunisation Reviews
      Immunisation Reviews are reminders at set ages to review which immunisations each patient has had, and what immunisations they are due.
    - Recall migration
      If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.
    - Cancer recalls
      Additional clinical items were added in V21 following advice and consultation with the GP Review of Clinical Software for compliance with the National Cancer Screening Guidelines.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Recall migration

If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.

Note: Ensure that you speak to Communicare Support before migrating recalls.

Table 1. Example recall migration strategies
What	Who	Clean up
Disable the original recall rule and enable the new recall rule	Migration managed by your Communicare Administrator at your site	Manage recalls that are not automatically removed manually as patients present or run Recalls Due report and manually convert disabled recalls to new recall
Original recalls are progressively updated	Migration managed by your Communicare Administrator at your site	If the correct sequence is followed, Communicare will create a new On Registration recall with the same due date as the original recall
New recalls preserving the due date of the original recall are added, duplicating the original recall	Migration facilitated by Communicare Support using a custom SQL script to replace the original recall with the new recall	On registration recalls will be created for all patients, including those who have already declined the recall. The original recalls will remain in the clinical record and will need to be completed or cancelled.
New recalls preserving the due date of the original recall replace the original recalls	Migration completed by Communicare Support using a stored procedure in addition to an SQL script to reconcile recalls	None

14 November 2023