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Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
Data Synchronisation
Data Synchronisation (DataSync) enables medical professionals to run clinics and deliver services in some of the most remote and isolated regions of Australia.
DataSync support
Check this list of commonly asked questions and answers relating to the use of Communicare DataSync before contacting Communicare Support.

Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
- Australian Immunisation Register
  The Australian Immunisation Register (AIR) is a national register that records all vaccines given to all people in Australia.
- Data Synchronisation
  Data Synchronisation (DataSync) enables medical professionals to run clinics and deliver services in some of the most remote and isolated regions of Australia.
  - Using the Offline Client
    When healthworkers leave the clinic to work remotely, they should first ensure that the Communicare instance on their laptop is up-to-date.
  - Offline client functionality
    Most features in Communicare work in offline mode just as they do in the standard operating environment. However, without an active connection to the internet, there are certain third-party related services and features, and some standard features that cannot function.
  - Data Synchronisation rules
    Patient data changed in the offline Communicare client is synchronised with the core Communicare database.
  - Installing Offline Clients
    DataSync tools keep the Offline Clients and Communicare production server synchronised. Administrators should install an Offline Client to any laptop that is taken off site.
  - Using DataSync for disaster recovery
    DataSync can be used to provide a disaster recovery solution.
  - DataSync support
    Check this list of commonly asked questions and answers relating to the use of Communicare DataSync before contacting Communicare Support.
- Government Reporting Tool
  Use the Government Reporting Tool (GRT) to extract primary health care key performance indicators (nKPIs) for indigenous people from Communicare, analyse the data and directly upload the data to the Health Data Portal.
- HealthTracker
  Communicare can be integrated with The George Institute HealthTracker™, a decision support system developed by the researchers at The George Institute for Global Health to assist primary care health staff in best practice management and prevention of cardiovascular disease, diabetes and chronic kidney disease.
- Services Australia
  Communicare interacts with Services Australia web services.
- Key Performance Indicators
  Health service management personnel can collate, analyse and report on National Key Performance Indicators and state-based Key Performance Indicators using Communicare.
- MeHR
  My Electronic Health Record Service (MeHR) allows Communicare users to submit details of a patient's health record and consultations to a central repository. Registered users also have access to this repository.
- My Health Record
  A My Health Record is a secure, electronic record of a patient's medical history, stored and shared in a network of connected systems, which brings key health information from a number of different systems together and presents it in a single view.
- National Cancer Screening Register
  Communicare integrates with the National Cancer Screening Register (NCSR).
- Titanium & ISOH
  Communicare can interface with the Information System for Oral Health (ISOH) or Titanium.
- WACHS Features
  This topic provides help for WACHS-related features.

DataSync support

Check this list of commonly asked questions and answers relating to the use of Communicare DataSync before contacting Communicare Support.

Table 1. DataSync FAQ
Problem	Answer
Why won't my user name and password work when I try to log into the Offline Client?	If you've only just been given a login to Communicare, your username and password may not have been updated in the Offline Client yet. This is because the Offline Client uses the data from the most recent backup that has been downloaded. To correct this, contact Support or your local administrator and request a manual backup.
I didn't receive a notification that my offline client files were uploaded.	Log into Communicare Online and search for a record or information that would relate to your latest upload. If you cannot connect, check your internet connection is active. If the results are still missing, run Synchronise Communicare again. If your updates are still missing, contact Communicare Support for further assistance to resolve this for you.
My database update didn’t work.	Check your internet connection. Check your user login details. Check the disk space. Confirm there is a new download available.
I need to leave for a clinic & can’t wait to download the morning backup.	The information from the last remote, offline clinic will still be available on the laptop that was last used for that clinic, so taking the same laptop for that clinic is the easiest option if there isn’t time to download the consolidated backup of the database. However, ensure you synchronise the laptop as soon as possible.
There is new information from this morning that I need offline this afternoon.	Contact Communicare Support to manually request a backup throughout the day. Note: This could impact the performance of the Communicare system while the backup completes.
Can patient information be compromised by other laptops using DataSync?	Generally, there shouldn’t be any patient information related issues. However there may be gaps in patient data until each Offline client has run the Synchronise Data application. If you have any specific concerns because of information you are expecting to be available, ask your Communicare Administrator to check the Synchronisation Results folder for any records that may have failed to update and to see if they can be resolved with the clinician or user who updated the information.

14 November 2023