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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Investigations and documents
Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
Documents
Documents can be received from external sources, sent from Communicare or added to Communicare.
Send documents
Using Communicare you can send documents electronically.
Writing letters and referrals
You can write letters and referrals from a patient's clinical record. You can also write letters from Documents and Results or from File > Documents.
Selecting a template
Use the Select Document Template window to select a template when creating a document or writing a letter.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
    - Documents and results summary
      Use the Documents and Results window to display internal, incoming and outgoing documents and incoming results for any patient at your service.
    - Investigations
    - Documents
      Documents can be received from external sources, sent from Communicare or added to Communicare.
      - Read-only documents
        Read-only documents in Communicare cannot be modified under any circumstances.
      - Add documents
        Documents are the electronic reflection of printed material that is important enough to be recorded in the patient's file. Only add documents to Communicare that cannot be encoded using normal clinical items.
      - Send documents
        Using Communicare you can send documents electronically.
        Writing letters and referrals
        You can write letters and referrals from a patient's clinical record. You can also write letters from Documents and Results or from File > Documents.
        Selecting a template
        Use the Select Document Template window to select a template when creating a document or writing a letter.
        Send eReferrals
        Communicare can create and send eReferrals in the CDA format compliant with eHealth standards in Australia.
        Letter viewer
        Use the Letter Viewer to view the contents of a document without printing it.
        Discharge Summaries
        Communicare can create and send Discharge Summaries either in the CDA format (compliant with eHealth standards in Australia) or in a less constrained RTF format. RTF format Discharge Summaries cannot be sent to MeHR, whereas CDA format documents can be sent to either My Health Record or MeHR.
      - Receive documents
        Using Communicare you can receive documents electronically.
      - Delete documents
        Use the Browse Documents window to delete documents.
      - Clinical Document Architecture (CDA)
        Communicare can send and receive CDA documents.
      - Combined Address Book
        The combined address book stores local address book entries and allows you to search multiple, online provider directories.
      - EPD address book
        The EPD address book was replaced in Communicare V22.2 by the combined address book to support searching the local address book and online provider directories simultaneously, and secure message exchange.
      - Secure Messaging
        Secure Message Delivery (SMD) is the government standard for sending medical documents and messages securely and safely.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Selecting a template

Use the Select Document Template window to select a template when creating a document or writing a letter.

If you open the letter writer from the clinical record, you can choose from existing templates.

To find a particular template, in the Search Text field, enter part of the template name you are looking for. Communicare will filter the templates as you type.

If you want to provide patient-specific information in a letter or referral, create it from the clinical record: click Letter button Letter. Encounter place and mode, patient details, and provider details are filled in automatically.

Alternatively, create a blank letter using one of the following methods:

Select File > Documents > Write New Letter
Select File > Documents > Browse Documents, and on the Outgoing Documents tab, click Write a new letter
Click Documents and Results and on the Outgoing Documents tab, click Write a new letter

15 March 2024