Cancelling Recalls

Cancellation is the preferred means of indicating that a recall is no longer required.

When a recall is cancelled, a record of the reason for the cancellation is recorded. Cancelled recalls are excluded from patient recall and recall performance reports.

Cancelling a recall is preferable to deleting it because:
  • A record is retained indicating the reason the recall is not to be performed.
  • Automatically generated recalls will be recreated by the system under certain circumstances. Cancelled recalls are not recreated in these circumstances. See Automated Recall Types for details.
When a recall is cancelled, there are a variety of different reasons that you may provide for cancelling the recall, including the following:
  • Cancelled by service - the item is cancelled by the health service, that is, the health service no longer provides this procedure or immunisation). This reason is also used by Communicare when asked to 'clean up' manual recalls or unwanted automatic recalls such as retrospective antenatal or postnatal recalls inserted by a new recall rule.
  • Declined by patient - the patient refuses the recall.
  • Declined by patient for all time - the patient refuses the recall and does not want to be asked in the future.
  • Declined by user - the automated recall was not accepted by the provider when prompted by an On Completion or On Presentation rule.
  • Did not attend - the provider cancelled the recall because the patient didn't attend until too late and it is no longer relevant. Use if you have been able to contact the patient, but they have not attended the health service.
  • Not required - the provider cancelled the recall because it is no longer required. For example, a wound management recall for a wound that has now completely healed.
  • Patient deceased - for providers who want to tidy up the record of a deceased patient.
    Tip: Recall reports always exclude deceased patients, so it is not necessary to cancel recalls for deceased patients.
  • Patient moved away - for providers who consider this recall not to be relevant should the patient return from wherever they moved to.
    Tip: Recall reports can be filtered by patient status. If the recall will be relevant if the patient returns to the health service, update the patient's address and make the patient transient, and run reports for current patients only.
  • Patient could not be found - use when a recall is for a specific event and the patient could not be found in time and the recall is no longer relevant. Use if you have tried to follow up but have not been able to contact the patient.