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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Recalls
Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
Immunisation Reviews
Immunisation Reviews are reminders at set ages to review which immunisations each patient has had, and what immunisations they are due.
Special Considerations For Fluvax Recalls
Fluvax requires special consideration.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
    - Automated recalls
      Communicare can automatically create one or more recalls when particular events occur.
    - Manual Recall Creation
      You can create recalls manually for clinical item types that have automated recalls and for certain other Clinical Item Types that do not have automated recalls.
    - Regenerating recalls
      Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.
    - Completing recalls
      Complete a recall either directly or indirectly.
    - Removing outstanding recalls
      Occasionally, you may want to remove recalls that are no longer relevant from patient records. Before you attempt to remove recalls, or request that Communicare does this for you, check the following information.
    - Immunisation Reviews
      Immunisation Reviews are reminders at set ages to review which immunisations each patient has had, and what immunisations they are due.
      - Special Considerations For Fluvax Recalls
        Fluvax requires special consideration.
      - Special Considerations For Pneumovax Recalls
        Pneumovax requires special consideration.
    - Recall migration
      If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.
    - Cancer recalls
      Additional clinical items were added in V21 following advice and consultation with the GP Review of Clinical Software for compliance with the National Cancer Screening Guidelines.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Special Considerations For Fluvax Recalls

Fluvax requires special consideration.

Fluvax has two unique features that warrant special consideration when considering automation using Communicare recalls.

Firstly, Fluvax is a seasonal vaccination. Recalls generated by OnRegistration or OnPresentation events will rarely align appropriately with the Fluvax season.
Secondly, Fluvax is indicated both for age (50 years) and a range of chronic diseases. The latter presents a challenge in keeping automated recall types up-to-date as additional disease clinical item types are defined in Communicare.

Recommendation

Seasonally, when the Fluvax becomes available, run a Fluvax report that lists all patients over 50 plus those with diagnoses that indicate Fluvax, excluding those that have been given Fluvax since February of the current year. If you need assistance to create the Fluvax Report, contact Communicare Support with a written list of the chronic conditions to be included.

Communicare Support can also provide a SQL Script that can be run annually to create appropriate recalls on a seasonal basis. Creating recalls will enhance opportunistic immunisation.

Generally don't generate recalls on both OnRegistration and OnPresentation events, though it can be done successfully if due care and diligence are exercised. For more information, see Recalling on both On Registration and On Presentation Events.

14 November 2023